RUK Sport Ltd. T/A RUK Sport Online Retail Refunds and Returns Policy
Our sales process has been designed to comply with the Consumer Contract Regulations 2013 with regard to distance selling and the additional protections afforded by the Consumer Rights Act 2015.
We have constructed this Refunds and Returns Policy to be easy to understand and fair to both parties whilst ensuring compliance with the pertinent regulations.
Right to Cancel an Order
Any goods bought through this website can be cancelled by you within 14 days from the day you receive the goods.
To cancel an order this must be done either via the ‘Contact Us’ section of this website, or by email to info@ruksport.com . You should include the details from your order confirmation: –
- order number
- date of purchase
- item/s purchased
- item/s quantity
- reason for cancellation
Right to a Refund
If an order is cancelled prior to us shipping the order to you, you will receive a refund back via the method which you paid for the item/s within five working days.
If an order is cancelled after the item/s has been shipped to you, then you will need to return the item/s to us to receive your refund.
The item/s must be sent back to us by carrier – the basic cost of this carriage will be refunded to you providing you notify us of this amount by email once the item/s has been sent – email to info@ruksport.com
You should keep a proof of posting / carrier receipt so that the item/s can be tracked and as a check in case the item/s are lost in transit. Please note – we cannot issue a refund for any item/s which are not returned to us.
You should ensure that the item/s returned is well packed and complete with no parts missing – we will make deductions from your refund for any goods returned that the value has been reduced by due to packing damage / item/s damage / incomplete parts.
You will receive your refund for the item/s within 14 days of receipt of the returned item/s to us.
Delivery Conditions
We undertake to deliver the item/s ordered within a 30-day period, unless otherwise agreed at the time of ordering. If the delivery is later than this time you may have the right to cancel the order and get a full refund
We are responsible for the condition of the item/s until they are received by you at point of delivery
Consumer Rights
You have the right to get what you pay for – all information about the main characteristics of the item/s are detailed on the product listing on this website. If you believe that this is not correct with the item/s you have received, you can request a full refund from us on return of the item/s.
You have the right that the goods be of satisfactory quality – that a reasonable person would consider the item/s be of satisfactory quality for the price that has been paid for them.
You have the right that the goods be fit for purpose – that they are fit for the purpose they are supplied for and detailed in the product listing on this website. This does not include the use of item/s purchased on this website which have been used for purposes other than described in the product listing.
You have the right that goods match the description – that the item/s you purchase correspond directly to the product listing on this website.
Faulty Goods
It is extremely rare that we have faulty item/s, and we do undertake additional checks prior to despatching item/s to you, however in the event of you receiving an item/s which you deem to be faulty, or have a product which develops a fault, the process for dealing with this is detailed below:
Short term right to reject
If you discover an item/s are faulty and you return to us within 30 days from the date the item/s were delivered to you. At the point of discovering the item/s are faulty you need to contact us, either via the ‘Contact Us’ section of this website, or by email to info@ruksport.com. You should include the details from your order confirmation: –
- order number
- date of purchase
- item/s purchased
- item/s quantity
- fault you have identified in the item/s
- photographs of the faulty item/s
Following our confirmation of receipt of this email we may take the following actions:
- Ask you to return the item/s to us for refund (see ‘Right to Refund’ on how to do this)
- Ask you to return the item/s to us for a replacement new item/s to be sent to you (see ‘Right to Refund’ on how to do this)
- Ask you to dispose of the item/s and send you a replacement
- Ask you to dispose of the item/s and send you a refund
Faulty item/s returned after 30 days of receipt
If an item/s develops a fault after 30 days of receipt by yourself of the item/s, under the Consumer Rights Act 2015, we do not have to offer a full refund for the item/s.
In this instance we may take the following actions:
- We may offer to repair or replace your item/s
- We may ask you to return the item/s to us to be repaired and sent back to you
- We may ask you to return the item/s to us so that we can issue a new item/s to you
In the event of us asking you to return the item/s to us, the basic cost of this carriage will be refunded to you providing you notify us of this amount by email once the item/s has been sent – email to info@ruksport.com
You should keep a proof of posting / carrier receipt so that the item/s can be tracked and as a check in case the item/s is lost in transit. Please note – we cannot issue a repair or replacement for any item/s which are not returned to us.